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PRIVACY POLICY – Hazeldene’s Chicken Farm Pty Ltd

Policy Statement ​

This Privacy Policy sets out how Hazeldene’s Chicken Farm Pty Limited (ABN: 72 004 381 346) and its related bodies corporate (“Hazeldenes”, “we”, “us” or “our”). collect, use, disclose, store and otherwise handle your personal information in line with our obligations under applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) (Privacy Act) incorporating the Australian Privacy Principles.

Policy Scope ​

We respect and are committed to protecting the personal information we collect from you. ​

What is personal information? ​

Personal information has the meaning set out in the Privacy Act. In general terms, personal information is any information (whether fact or opinion) about you or from which you are identified or can be reasonably identified by that information (or other information combined with that information).

Some types of personal information are classified as ‘sensitive information’ and/or ‘health information’, which are subject to additional protection under the Privacy Act. Sensitive information may include information about your racial origin and health status, and health information may include information about a health-related service you have had or will receive, including test results and appointment details.

​What types of personal information do we collect?

The personal information that we collect and hold about you depends on your interaction with us.

In the course of our business and in providing our products and services, from time to time we may collect information such as:

  • contact details (names, addresses, phone numbers, email addresses, fax numbers);
  • date of birth;
  • a photo of you;
  • your signature;
  • your preferred language, or other information which may relate to your racial or ethnic origin, where you have consented to provide this to us;
  • drivers licence information;
  • professional and business details;
  • bank account details;
  • credit card information;
  • other financial information from financial institutions;
  • health information (e.g. injury management records, treatments, drug & alcohol test results);
  • in-vehicle recordings (in certain cases);
  • information from regulatory bodies, providers of credit information and trade referees;
  • CCTV footage and recordings;
  • information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers;
  • information relating to your right to work;
  • site access information;​ and
  • technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically,  arising from your use of our website and/or platforms, as well as information about your usage of our website and/or platforms when browsing.

For what purposes do we collect personal information?

Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions or activities, including for purposes that may include: ​

  • administering our relationships with suppliers and business partners of our products and services; ​
  • supplying our products and services; ​
  • processing customer orders; ​
  • processing orders on behalf of our customers (fulfilment services) for their customers; ​
  • responding to you, where you have made a complaint, provided feedback, submitted an enquiry or requested a call-back;
  • administering your contract for service or other engagement with us;
  • ensuring the safety or security of our premises;
  • assessing a recruitment or employment application; ​
  • assessing your credit worthiness in respect of goods or services being acquired. For more information on our credit information handling practices, please see our Credit Reporting Policy; ​
  • contacting you for direct marketing or other promotional purposes (where you have agreed for us to do so);
  • general record keeping and business operating purposes; and
  • as required or permitted by law, including to meet our legal and regulatory obligations.

How do we collect personal information?

We may collect personal information directly from you:

·         when you use of any of our standard forms, including through our website, social media accounts, in person and/or over the phone;

·         when you access or use our website;

·         when you purchase our products or services;

·         in the course of your contract or engagement with us;

·         when you enter surveys, competitions, promotions or request information or material from us;

·         when you make inquiries about us or our products or services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; and

·         when you apply to work with us or are engaged by us as a contractor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties. 

There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. In those instances, we may collect personal information about you from publicly available sources (such as the Internet) and from third parties (such as mutual contacts, someone making a purchase on your behalf, your referees during our recruitment process, our suppliers or our service providers).

Can you choose not to disclose your personal information?

You do not have to identify yourself or provide any personal information if you contact us. You can also notify us that you wish to deal with us using a pseudonym.

However, if we cannot collect personal information about you, if the personal information you provide to us is incomplete or inaccurate, or if you use a pseudonym, we may be unable to provide you with the goods, services, information or assistance you require. Failure to provide all or some of the information required of a contractor may also adversely affect our ability to comply with our legal obligations or your engagement with us.

How do we protect, secure and old your personal information.​

All personal information that we collect is stored by us or our service providers. We take reasonable steps to protect your personal information from interference, misuse, loss, unauthorised access, modification or disclosure, including through maintaining a range of technical and organisational measures. For example, we maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain various computer and network security, for example, we use firewalls and other industry standard security systems such as user identifiers and passwords to control access to our computer systems.

Whilst we take reasonable measures to protect, no method of transmission over the internet, or method of electronic storage, is 100% secure and we cannot guarantee absolute security. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet.

Where personal information we hold is no longer reasonably necessary for the purpose for which it was collected (or as otherwise permitted by law), we delete the information or permanently de-identify it, subject to our legal obligations on retention, or as otherwise permitted or required by law.

How long do we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (including as outlined in this Privacy Policy), unless a longer retention period is required by law or where it is reasonably necessary for us to comply with our legal obligations, resolve a dispute, or otherwise permitted by law.

To whom might we disclose your personal information?​

Generally, we only use or disclose personal information about you for the purposes for which it was collected (including as set out in this Policy). We may disclose personal information to third parties including: ​

  • to regulatory bodies, and as otherwise permitted or required by law; ​
  • to our related bodies corporate; ​
  • to credit reporting bodies​;
  • to contractors engaged to provide services in connection with the purposes mentioned in this Policy; ​
  • to any potential third party acquirer of our business or assets, and advisors to that third party;
  • to other service providers who assist us in operating our business and providing services to you (such as payment systems operators and financial institutions, cloud service providers, data storage providers, logistics companies, telecommunications providers, IT support services providers, printers and mailing houses, insurers, accountants and lawyers); and ​
  • to third parties to whom you have agreed we may disclose your information. ​

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Does personal information leave Australia?

We do not generally disclosure personal information outside of Australia. However, in some cases, your personal information may be disclosed and shared with third-party service providers (including data storage providers) located overseas, including in the US and Philippines. Such overseas disclosures are only made in connection with the purposes for which your personal information has been collected.

You should be aware that some jurisdictions outside of Australia do not necessarily provide equivalent protection for your personal information. Where possible, we take reasonable steps to ensure that any overseas recipient does not breach Australian privacy laws in relation to their handling of your personal information. This may include requiring the overseas recipient to enter into an agreement with us that includes clauses equivalent to Australian privacy laws. We remain accountable for the handling of your information by overseas recipients.

If you would like more information regarding where your personal information is stored and transferred, or the methods we use to protect your personal information, please contact us.

Access to personal information ​

You can contact us (see below at ‘Our contact details’) if you would like to access the personal information that we hold about you. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We will take all reasonable steps to provide the information free of charge in most instances. However, in some circumstances there may be a fee for providing this service and we will inform you of that at the time you make the request. ​

Accuracy ​& correction of your personal information

We will take reasonable steps to ensure the personal information we hold about you is accurate, complete and up to date. If you think that the personal information we hold about you is inaccurate, incomplete or out of date, please contact us immediately and we will take reasonable steps to correct it, where we agree that the information needs to be corrected.​ If we do not agree, you can request that we make a record of your correction request with respect to the relevant information.

You can also ask us to notify any third parties that we provided incorrect information to about the correction. We will take reasonable steps to notify those third parties.

Use of our website ​

When you browse our website, we use a feature called a “cookie” to collect technical information and general analytics on your use of the website, and to improve our service. Cookies are data files that are placed on your device and often include an anonymous unique identifier.  We also use log files to track information about your usage of the website and other actions occurring on our website. You may be able to configure your browser to disable cookies, log files and other tracking technologies. If you do so, you can still access our website, but it may impact your user experience. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org/

In addition to cookies and tracking technologies, our website may contain links to other third party web analytics tools or websites. Such third party links or advertising on our website may also use cookies. You may receive these cookies by clicking on the link to the third party site or advertising. Where you consent to ads personalisation from these third parties, please be aware that we do not control the collection or use of information by these third parties. We are not responsible for the privacy practices of linked websites or tools. These tools and linked websites are not subject to this Privacy Policy. You should therefore contact these third party companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website’s privacy policy before providing any personal information.

Where you receive targeted advertising by the below companies, you may also opt out by using the suggested links below:

  • Facebook;
  • Google; and
  • Bing.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Direct marketing

We would like to be able to send you direct marketing communications (through mail, SMS or email) to update you on changes to our products and services that may be of interest to you, and where we have any new, exclusive special offers, promotions or discounts available. We may use your personal information to do so, including to market and promote our and our related entities’ products, services and special offers.

We will not do so however where you have told us that you do not want to receive these communications. You have the right to opt-out of receiving any and all marketing communications from us, at any time, by contacting us on the details below, or by using the specific opt-out facilities provided in the relevant direct marketing communication.

Our contact details ​

If you have any questions in relation to this Privacy Policy, our management or handling of your personal information, or if you would like a printed copy of this Privacy Policy or our Credit Reporting Policy, you may contact us by:

  • Email at privacy@hazeldenes.com.au
  • Phone on 03 5431 1300 during business hours; or
  • Writing to us at:

Privacy Officer
Hazeldene’s Chicken Farm Pty Ltd
P.O. Box 1147
Kangaroo Flat
VICTORIA, 3555

Complaints process ​

If you wish to lodge a complaint, please contact us on the details above. If your complaint relates to our handling of your personal information or a privacy issue, please contact us directly so that we can seek to resolve the complaint with you in the first instance.

We will acknowledge receipt promptly and aim to investigate and respond to you within a reasonable timeframe (generally, within 30 days of receipt of your complaint or such other time as agreed with you, or earlier, if required by law). If we need more time, we will notify you and provide a new estimated timeframe.

If we cannot resolve it to your satisfaction, you may contact the Office of the Australian Information and Privacy Commissioner at any time, whose contact details are set out below:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

Changes to this policy

We may change or update this Privacy Policy from time to time to keep up-to-date with legal requirements and the way we operate our business.  An up-to-date version of this Privacy Policy is available at any time at [Privacy Policy] . You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy, we will seek to inform you by notice on our website or by email.

This Privacy Policy was last updated on 30 July 2025.